Refund & Cancellation Policy

Cancelling a booking

You can cancel any booking by calling or messaging us on the number listed on this site. Cancellations are only treated as received once we confirm them in writing.

Cancel more than 24 hours before the scheduled setup time and you receive up to 95% of the order value back. The retained 5% covers payment gateway and coordination costs.

Cancellations inside the 24-hour window cannot be refunded, because materials are already procured and the crew is assigned to your slot.

Rescheduling

A booking can be moved to a new date once, free of charge, if you tell us more than 48 hours in advance and the new date is within 60 days.

Reschedules requested inside 48 hours are treated as a fresh booking for availability, though we will always try to accommodate you first.

If we cannot deliver

If our crew cannot complete a setup for any reason attributable to us, you receive a full refund of everything paid, including the advance.

Circumstances outside anyone's control — venue refusal, police restrictions, extreme weather at an outdoor venue — are refunded minus any materials already consumed at the site.

How refunds reach you

Approved refunds are returned to the original payment method within 7–10 working days. We will share a reference number once the transfer is initiated.

Questions about this policy?

Call +91 70758 49114 or email hello@evibes.in.